We are currently looking for energetic colleagues with excellent communication skills to fill the position of Customer Service Manager.

We believe that a positive outlook on life is the key to high-quality work and successful customer relations. If you are looking not just for a job, but for a real place where you will find an open atmosphere, a friendly team, and stimulating tasks, then you have come to the right place.

Requirements:

• Fluency in Ukrainian (spoken and written).

• Confident PC user, preferably with experience working with CRM.

• Ability to quickly assess situations and make decisions independently.

• Experience in customer service or a contact center would be an advantage.

• Friendliness, responsibility, initiative.

Responsibilities:

• Answering incoming calls and providing advice to customers on products and services, as well as customer service.

• Making outgoing calls for the purpose of: clarifying order details, processing the “cold” customer base, making follow-up calls (after-sales service, feedback).

• Processing inquiries on social media and responding to emails.

• Processing orders and requests received through the website.

Would be a plus

• Experience with CRM systems for customer database management and inquiry processing. 

• Skills in using modern telephony and work communication platforms.

• Ability to effectively handle objections and resolve conflict situations. 

• Previous experience in customer service or contact center work.

Working conditions:

• Work in a team of like-minded people who are truly committed to the common cause.

• Office hours are Monday through Friday from 9:00 a.m. to 6:00 p.m., with the possibility of remote shifts from 11:00 a.m. to 8:00 p.m. (1-2 times a week) Weekend shifts are scheduled in advance.

• Training and full support during the adaptation period.

• English language courses after completion of the adaptation period.

• Comfortable working conditions and a friendly atmosphere.

• Prospects for development and career growth.

• Stable remuneration. 

• Official employment.

• Discounts for employees on meals in the business center café.

• Two kitchens equipped for breaks and meals, unlimited coffee, tea, and snacks for staff.

• The office is located a 10-minute walk from the Vasylkivska metro station. A free shuttle bus is also available from the Zvirynetska metro station to the office and back after the end of the working day.

• If you feel ready to become part of our team, full of openness and ideas, we look forward to receiving your resume.

If you feel ready to become part of our team, full of openness and ideas, we look forward to receiving your resume.