DroneUA is an international systems integrator of technology solutions, robotics, and energy independence systems, ranked among the top 20 innovative companies in Ukraine.
Our team supports the energy resilience of Ukrainians and delivers end-to-end services for EcoFlow energy independence solutions. We are expanding our service center team and looking for a Service Intake Consultant.
Responsibilities:
- Handling incoming calls and establishing the initial contact with clients.
- Advising customers on pricing, product configuration, and other inquiries.
- Managing service documentation and preparing service agreements.
- Guiding clients through the entire process, from the initial inquiry to device handover, with post-service follow-up.
- Maintaining ongoing communication with service engineers regarding repair progress and status.
- Returning repaired equipment to clients and managing warranty replacements.
- Maintaining reporting and operational documentation.
Requirements:
- 2+ years of experience as a service center administrator or customer support specialist.
- Fundamental understanding of robotics principles and functionality.
- Proficiency in PC and MS Office applications.
- Hands-on experience with accounting and ERP software for counterparty management, invoicing, and service acceptance certificates.
- Working reading and comprehension skills in English will be an advantage.
- Strong customer orientation and teamwork abilities.
- Analytical mindset and prompt decision-making skills.
- Openness, strong communication skills, and a positive outlook.
We offer:
- Corporate English classes.
- Access to a corporate EcoFlow power station exchange pool for employees.
- Employee discounts on EcoFlow stations with installment payment options.
- Corporate events and team activities.
- Work schedule: Monday to Friday, 9:00 AM – 6:00 PM (5/2).
If you are ready to join our team, send your CV to: hr@drone.ua.
